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Promotional Products and Bad Suppliers

11th January 2018

By Mo Yusuff

It’s amazing just how most companies (and I mean most) – in promotional products industry and others – don’t have a clue when it comes down to customer service.

In 2016, we were in the middle of putting together a range of Christmas products just to make it easier for our customers to get ideas of gifts to send out.

Most people enjoy receiving sweets or chocolates, so we decided to choose some really top quality goodies to add to the website range. Then, we contacted the supplier to get the information we need including high quality images and prices.

This was the flabbergasting reply we got back:

“Hi Russell,

Thanks for your email.

 We are in the middle of crazy Advent calendar season at present with final print runs, so unfortunately it would not be possible to do this, this week.

 However, if you could bare with us, with can get some information to you next week.  We also have a nice range of Christmas Lindt products so could include a few options on these too.  Although the last print run for these is the 16th November so quite soon.

 I could always send images down and you ask for quotes, if you get anyone coming to you before we can get price information down.

 Regarding wine quotes, however, this is very much a bespoke range depending on what your client is after.

 Kind regards,


Did you notice how she didn’t want to go to the effort of giving us what we asked for (that was far too much like hard work) and then went into sale mode trying to tempt us with “a nice range of Christmas Lindt products”? Clever that, eh?

Now, to be fair, it’s not always possible to have prices to hand and, sometimes, we have to check before we can quote but c’mon not even a promise of when? And when we pointed out we’re actually trying to sell their products for them and need information from them to do this, she did change her mind and promise, “Okay, leave this with me and I’ll get back to Dianne tomorrow.” She never did.

Good thing not all promotional products suppliers are like them. And we’re assured that most of the promotional products we tell other people about are from reliable suppliers.

So, check out our range of promotional products on our website or let us know what you’re exactly looking for. Leave us a message and describe the promotional products you want and we’ll look for them for you!

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