By Mo Yusuff It kinda threw me when I called up a customer and she said: Related posts: Promotional...
20th July 2017
By Mo Yusuff
Keeping in touch with customers and clients is not just a nice thing to do. But it’s essential to the success and growth of any business.
Thanking your customers and clients for the business they give is also not just a nice thing to do – it’s the right thing to do.
An interesting fact is that because most businesses can’t be bothered to thank and keep in touch with new customers or clients. They are losing a fortune in repeat business. I know this because our repeat business increased dramatically when we introduced our Thank You campaign a few years ago.
We regularly send little Thank You presents to our customers and every new customer gets a personal thank you email from me and a really cool black glass etched mug.
Not only that, we actually gift wrap it too – personalised with our customer’s name and the word Thank You repeated in lots of different languages!
Yes, we from the promotional products industry benefit also from promotional products.
Interestingly, a couple of customers have been so impressed. They’ve bought some promotional products to thank their customers and we’ve also created the same kind of wrap for them so they too can make it a completely personalised thank you present.
Now, this got me thinking about how I could make it easy for my customers to thank their new customers and how to keep in touch for a short while after the first sale. It’s very common for most businesses that are in touch regularly with their customers during the sale to stop as soon as the service or product has been delivered.
That’s not good.
So, I’ve come up with a great idea. A completely done for you campaign so there’s little or no effort on your part; I’ll take care of everything for you.
I’ll help you choose the product. I’ll sort out the personalised gift wrapping. I’ll create the Thank You campaign which will include a series of emails, a script for a follow up Thank You phone call (people love this). I’ll even arrange for the Thank You gift to be sent out for you.
But if you have promotional products in mind you want to use for your campaign, that’s okay too. Let us know and we’ll get them for you! Just get in touch with us and be amazed how promotional products can keep your customers coming back to you.