By Mo Yusuff Don’t know about you but when I do something for someone and I don’t get a...
13th September 2018
By Mo Yusuff
An experience of upselling I’ll never forget.
It was just last week while I was at Hong Kong airport waiting for my flight home.
It was quite late, around 11:00pm and I had an hour and a half before I needed to board the plane. I realised I hadn’t had a proper meal all day and so decided to treat myself.
I couldn’t get my head around the choices of Chinese street food so sat down at a safe bet called O’Leary’s Sports Bar. I ordered a Caesar salad with chicken and a glass of white wine.
The service was very good, the two young Chinese waitresses were very friendly and the food was great.
Halfway through eating my late dinner one of the waitresses came up to my table and said:
“Do you like your food?”
“Yes, it’s lovely, thank you.” I replied with a smile.
“Do you want more?” she retorted.
I explained that I was fine with the food I had, and wondered why she would think I wanted more.
Then a few minutes later the other waitress approached my table.
“Do you like your wine?”
“Yes, it’s lovely, thank you.” I said, knowing what was coming next.
“Do you want more?”
“Yes I would love more, thank you. I replied.
Now the interesting thing is this…
I wasn’t planning to have another glass of wine, one would have done me fine but because she asked in such an endearing way, I simply couldn’t say no.
So if you’re not upselling, you really should give it a go. Not only will it help your company make more money, it will help to give your customers things they sometimes didn’t realise they wanted but would benefit from.
Which brings me onto something you may not think you want but would benefit from; Promotional Products. Take a chance to invest in promotional merchandise to achieve a bigger ROI.
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